At a glance

As a Content & Digital Experience Specialist, you will play a crucial role in designing and optimizing customer interactions across all touchpoints with a specific focus on knowledge management.

Join our team and help us create exceptional experiences for our customers, ensuring we deliver value at every touchpoint!

Your job

As a Content & Digital Experience Specialist, you will play a crucial role in designing and optimizing customer interactions across all touchpoints with a specific focus on knowledge management. Your primary customers are your colleagues in various (DevOps) teams who utilize knowledge management, as well as all colleagues who require IT knowledge support. You will support these teams through continuous improvement, identifying opportunities for greater efficiency and improved customer experience in knowledge management.

Working environment

About Us:

Everyone in our team is unique, but we share a few common traits: we are driven to get things done, to keep things moving, we are social, have a good sense of humour, and always prioritize our customers' interests.

Your profile

Responsibilities:

Content Strategy: actively communicate our strategy to the stakeholders and translating it into clear standards in conversational and content management.
Design Optimization: Advise the UX designers on improvements needed to optimize customer interactions across all touchpoints, ensuring a seamless and engaging user experience.
Continuous Improvement: Identify where more efficiency and better customer experience can be realized in Knowledge management & Communications and come up with solutions to address this.
Value Creation: Develop strategies and approaches that deliver significant value to your customers, ensuring their needs and expectations are met.

Key Traits:

Driven to get things done and keep things moving.
Social and collaborative with a good sense of humour.
Customer-focused, always prioritizing the interests of your customers.

Requirements:

Understanding of UX, visual design, conversational and (micro) copywriting, and content management.
Communication skills, with the ability to clearly articulate strategies and standards to stakeholders.
Experience with design thinking and continuous improvement methodologies.
Ability to develop and implement effective Knowledge & Communication strategies that enhance customer experience and operational efficiency.

We are offering

The opportunity to be the best you can be, work flexible hours and lots of room to grow both personally and professionally
The opportunity to pro-actively work on your vitality and fitness
A supplementary benefit budget of 11%, which you can spend on additional fringe benefits
A personal development budget of EUR 1.000 per year
An annual public transportation pass or travel budget, depending on the function
A solid pension plan

Interested?

Join our team and help us create exceptional experiences for our customers, ensuring we deliver value at every touchpoint!

Let's meet!

You can contact Alma Stravers (area lead Helpdesk & Digital Services) or Marco Venema (PO lead)

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.